FAQ

FAQ: Comprehensive Answers to Common Questions

1. What printing services do you offer?
We specialize in DTF Gang Sheet Printing, UV DTF Gang Sheet Printing, and a wide array of custom products including business cards, banners, and more, designed to meet diverse business and personal needs.

2. How do I place an order?
You can place an order by contacting us via email at utahlaserpro@gmail.com or by calling us at 801-689-2051. Our team is ready to assist you with your project requirements and guide you through the order process.

3. What file formats do you accept for printing?
We accept a variety of file formats including PDF, AI, EPS, and TIFF. For best results, please ensure your files are in high resolution and correctly formatted.

4. Can I request a custom quote for my printing project?
Absolutely! Please contact us with the details of your project, and we will provide a customized quote based on your specific requirements.

5. What is your turnaround time for printing orders?
Our standard turnaround time varies by project type, but we typically complete orders within 5-7 business days. If you have a more urgent deadline, please let us know, and we will do our best to accommodate your needs.

6. Do you offer shipping for printed products?
Yes, we offer shipping. All orders are shipped via UPS Ground unless otherwise specified by the client.

7. Can I see a proof before my order is printed?
Yes, we provide a digital proof for approval before proceeding with the full print run. This ensures that the final product meets your expectations.

8. What are your payment options?
We accept various forms of payment including credit cards, bank transfers, and checks. Payment details and terms will be provided with your quote.

9. What is your return and refund policy?
Due to the custom nature of our printing services, all sales are final. However, if there is an issue with your order due to an error on our part, we will work diligently to rectify the situation promptly.

10. How do I provide feedback on my completed order?
We value your feedback! Please send your comments or concerns to our email or call us directly. We strive for continuous improvement and appreciate your insights.